Because of the artisanal, perishable nature of our products, Panevino does not accept returns under any circumstances.  Some breakage may occur in the course of normal shipping and handling.  In the event that you receive our product in less than satisfactory condition, please contact our customer service by email:  orders@panevino-napavalley.com.  Describe the condition of the product in detail. We are firmly committed to the freshness and quality of our products.